509 – Having Hard Conversations: Rely on Relationships, Be Uncomfortable, and Do It Anyway

Topic Track: Theraputic Recreation

Location: Grand Hall GH, East Tower, Gold/Ballroom Level

Time: 12:30 p.m. – 2:30 p.m.

Speaker(s): Susan Mrazek, PhD, I/ECMH-C, Independent Contractor

This training discusses the advantages and challenges of having difficult conversations. The critical adults in children’s lives, such as administrators, educators, and parents, need to be able to confidently address challenging topics together. In this session, you will learn about the different components of a challenging conversation and the skills that need to be strengthened before entering such a conversation. You will gain practice in outlining your points, using an assertive voice, setting a goal, validating others, and learning to question personal thoughts and assumptions. You will walk away with tools that can be used when having a challenging conversation, as well as ways to handle your own emotions when involved in talks that are uncomfortable but necessary.

Learning Objectives:

• Identify and understand the different skills needed when embarking on challenging conversations.
• Practice planning a difficult conversation and having one within a role-play scenario.
• Understand and practice conflict prevention skills, such as engaged listening, active constructive responding, and assertive voice.